Customer Guidelines.

Arrival Window

We provide a 30-minutes arrival window to allow for delays (traffic, weather, extra services, etc.).

Access to Property

Please make sure that we have access to the property. Most clients provide a key or code, which we safeguard with care, in case they can't be present during service.

Assigned Cleaner

We aim to send your regular cleaner, but may substitute if they are ill, on vacation, or no longer with us. All cleaners are trained to deliver consistent results.

24-Hour Notice

Cancellations or reschedules require at least 24 business hours' notice (Mon–Fri, 8 AM–5 PM). Less notice will result in a 100% fee. For Monday appointments, changes must be made by the preceding Friday during business hours. Our office is closed on weekends. We appreciate your collaboration!

24-Hour Redo Policy

If something wasn't done as expected, contact us within 24 hours with photos. The redo will focus only on the areas reported. Requests after 24 hours are not eligible.

Getting Ready

A quick declutter helps our team focus on deep, detailed cleaning so you get the best results. For best results, try to keep foot traffic light while we work.

Special Care Items

Please tell us about anything fragile, valuable, or sentimental so we can be extra careful. If you'd like us to skip a room, simply keep the door closed.

Pets & Safety

We love pets! For everyone's comfort and safety, please secure them during cleaning.

What's Not Included

Wall cleaning, paint removal, polishing wood floors or furniture, pet waste removal, or tasks outside our service checklist that were not previously discussed.

Physical Limits

Cleaners do not lift heavy furniture/objects or climb higher than a 5-step stair; tall areas are dusted with extended tools if we can reach it.

We Work With The Best

We bring our own professional-grade products and equipment to deliver the best results.

Using Your Supplies

If you prefer we use your products or have sensitivities, we're happy to accommodate, just let us know in advance. Please note, results may vary when using personal supplies.

Transparent Pricing

Quotes are based on the property size, level of build-up, and past cleaning history. If we find the build-up is heavier than expected, the quote may be adjusted accordingly.

Payment Methods

We accept credit card (3.55% fee) and Zelle. Payments are processed after service is completed. Late payments incur a 5% fee after 7 days.

Our cleaners are insured, bonded, and trained to care for your home as if it were their own. In the rare event something happens, we'll handle it quickly and fairly.

Please do not hire our cleaners directly for outside work. This protects our team, ensures consistent service, and maintains fairness for all clients.

Your personal information is secure and never sold or shared. Call, text, or email our office for any requests; the cleaners are not authorized to make schedule or pricing changes. Messages after hours are answered the next business day.